Last updated: 4 August 2026

1. About This Privacy Policy

This Privacy Policy explains how justEride.ch collects, uses, stores and protects personal data when you visit this website, contact justEride.ch, request information, book an activity or participate in a guided MTB, E-MTB or outdoor experience.

Personal data is processed in accordance with the Swiss Federal Act on Data Protection (FADP/LPD) and, where applicable, the European General Data Protection Regulation (GDPR).

2. Data Controller

The controller responsible for the processing of personal data is:

justEride.ch
Operated by Claudio Croci
Via Bolla 25
6821 Rovio
Switzerland

Telephone: +41 78 802 71 75
Email: info@justeride.ch

Questions concerning privacy or the processing of personal data may also be submitted through the contact form available on this website.

3. Personal Data We Collect

Depending on how you use the website and the services offered by justEride.ch, the following categories of personal data may be collected:

  1. name and surname;
  2. email address;
  3. telephone number;
  4. preferred language;
  5. information contained in messages, emails or contact forms;
  6. requested activity, preferred dates, group size and booking details;
  7. riding experience, technical level, fitness level and personal preferences;
  8. information required for the safe organisation of an activity;
  9. emergency contact details;
  10. age or information concerning minors, where relevant;
  11. billing, payment and transaction information;
  12. photographs or videos in which participants may be identifiable;
  13. IP address, browser type, device information, date and time of access, visited pages and technical server logs;
  14. cookie preferences and website usage information.

Please do not provide health or other sensitive personal information unless it is relevant and necessary for the safe organisation of an activity.

4. Purposes of Data Processing

Personal data may be processed for the following purposes:

  1. responding to questions and contact requests;
  2. preparing personalised offers;
  3. organising and managing bookings;
  4. planning guided MTB, E-MTB and outdoor activities;
  5. adapting an experience to the participant’s skills, interests and physical condition;
  6. communicating before, during and after an activity;
  7. coordinating services provided by selected external partners;
  8. processing payments, invoices and accounting records;
  9. protecting the health and safety of participants;
  10. handling accidents, emergencies, complaints or legal claims;
  11. maintaining the security and proper functioning of the website;
  12. preventing fraud, misuse or unauthorised access;
  13. complying with legal and regulatory obligations;
  14. analysing and improving the website where the necessary consent has been provided.

Where the GDPR applies, processing is based on the performance of a contract or pre-contractual measures, compliance with legal obligations, legitimate interests or the consent of the person concerned.

Personal data is not sold to third parties.

5. Contact Requests and Communications

When you contact justEride.ch through the contact form, email, telephone, WhatsApp or another communication channel, the information you provide is processed in order to respond to your request and, where relevant, prepare or manage a booking.

Communications made through external platforms such as WhatsApp or social media services are also subject to the privacy policies and data-processing practices of the respective platform providers.

6. Bookings, Activities and Safety Information

To organise an activity safely and appropriately, justEride.ch may request information concerning:

  1. the participant’s riding experience;
  2. technical and physical ability;
  3. equipment;
  4. age;
  5. emergency contacts;
  6. relevant physical limitations or health conditions voluntarily disclosed by the participant.

This information is used only where necessary for planning, safety, emergency management or the performance of the requested service.

Information concerning minors must be provided by or with the authorisation of a parent or legal guardian.

7. External Partners and Service Providers

Some services may be organised together with selected external partners, such as:

  1. bike rental providers;
  2. shuttle and transport providers;
  3. accommodation providers;
  4. guides and outdoor activity specialists;
  5. wakeboard, wakesurf, paragliding or other activity providers;
  6. photographers;
  7. technical, hosting, email and website service providers;
  8. accounting, insurance or professional advisers.

Only the personal data reasonably necessary to provide the requested service is shared with these partners.

External partners may act as independent data controllers and may apply their own terms and privacy policies. Participants may request further information before confirming an activity involving an external provider.

8. Website Hosting and Technical Data

The website is operated using WordPress and Elementor and is hosted through an external hosting provider.

When the website is accessed, the hosting provider may automatically collect technical information such as:

  1. IP address;
  2. date and time of access;
  3. requested page or file;
  4. browser and operating system;
  5. referring website;
  6. server and security log information.

These data are processed to deliver the website, maintain system security, detect technical problems and prevent misuse or cyberattacks.

9. Cookies and Similar Technologies

The website uses technically necessary cookies and similar technologies required for its operation, security and basic functionality.

Where optional analytics, external media, maps, videos, social media content or other non-essential services are used, they are activated in accordance with the choices made through the website’s cookie or privacy settings.

Visitors can accept, reject or customise optional cookies where these options are available. A previously given consent may be changed or withdrawn through the cookie settings.

Blocking certain cookies may affect the availability or correct functioning of some website features.

10. External Links and Platforms

The website may contain links to external services such as Google Maps, WhatsApp, Instagram, Facebook, tourism websites, activity partners or accommodation providers.

When a visitor follows an external link, the external provider may collect personal data according to its own privacy policy. justEride.ch does not control the processing carried out independently by these third-party websites.

11. Photographs and Videos

Photographs and videos taken during activities may constitute personal data when participants are identifiable.

Recognisable photographs or videos of participants are published for promotional, website, social media or advertising purposes only with appropriate authorisation or where another valid legal justification exists.

Participants may inform justEride.ch that they do not wish to be photographed or that they do not wish their images to be published.

For identifiable images of minors, the consent of a parent or legal guardian is required.

A request concerning the removal of a published photograph or video may be submitted using the contact details indicated in this Privacy Policy.

Copyright ownership of a photograph is separate from the privacy and image rights of the persons represented in it.

12. Data Transfers Abroad

Some hosting, communication, analytics, social media or technology service providers may process personal data outside Switzerland.

Where personal data is transferred to another country, justEride.ch takes reasonable steps to ensure an appropriate level of protection. Depending on the recipient and destination, protection may be based on an adequacy decision, recognised data-protection frameworks, contractual safeguards or other measures permitted under applicable law.

13. Data Retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected.

The applicable retention period depends on the type of information and may include:

  1. the time required to respond to an enquiry;
  2. the duration of the booking or contractual relationship;
  3. the period required to manage complaints, accidents or legal claims;
  4. statutory accounting, tax and documentation obligations;
  5. the period during which consent remains valid;
  6. technical and security requirements.

Data that is no longer required and is not subject to a legal retention obligation is deleted or anonymised where reasonably possible.

Safety or health-related information provided for a specific activity is not retained longer than necessary unless an accident, dispute or legal obligation requires further storage.

14. Data Security

justEride.ch applies appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, the transmission of information through the internet, email or third-party communication platforms cannot be guaranteed to be completely secure.

15. Rights of Data Subjects

Subject to applicable law, individuals may have the right to:

  • request information about the personal data processed about them;
  • obtain a copy of their personal data;
  • request the correction of inaccurate or incomplete data;
  • request deletion of personal data;
  • object to or request restriction of certain processing;
  • withdraw consent with effect for the future;
  • request data portability where applicable;
  • submit a complaint to the competent data-protection authority.

A request may be sent using the contact details indicated above.

justEride.ch may request appropriate information to verify the identity of the person submitting the request.

Under Swiss law, complaints may also be addressed to the Swiss Federal Data Protection and Information Commissioner (FDPIC/IFPDT).

16. Automated Decision-Making

justEride.ch does not use personal data to make decisions based exclusively on automated processing that produce legal or similarly significant effects for individuals.

17. Changes to This Privacy Policy

This Privacy Policy may be updated when services, website functions, legal requirements or data-processing practices change.

The version published on this website is the current version. The date of the latest update is indicated at the beginning of the document.